Interdepartmental Service Request (ISR)
Send to supplier method – HokieMart Will Deliver, HokieMart will deliver the Purchase Orders to the supplier automatically once the PO is complete.
The Interdepartmental Service Request (ISR) form is used to process orders to all internal university suppliers and Service Centers listed on the drop-down menu of the form. Service Center and Internal Suppliers are added on a continuous basis. All Internal Supplier names start with VT.
ISR forms are billed through a journal entry in Banner by the department acting as the internal supplier. Invoices for these transactions are not processed by Accounts Payable.
From the home page of HokieMart, under University Forms, select Interdepartmental Service Request.
From the drop-down menu, choose the desired VT supplier. The order address will default to what is set on the supplier’s account.
In the General Info section, enter all information.
- Catalog Number should display the ISR (do not edit).
- Product description allows the user to identify what is purchased.
- Quantity of items or users can enter a quantity of one (1) for a service.
- Packaging defaults to EA (each) but can be changed if necessary.
- Estimated Price can be an estimate or the exact number quoted from the supplier. This will be the amount encumbered for that line item.
Complete the External Info portion of the form. If this portion is not completed, error messages may appear on the requisition. All areas designated with a star are required fields.
If attachments are necessary, select Add in the External Attachments field.
After entering your item, open the Available Actions drop-down menu.
Choose Add and Go to Cart if you’re finished adding items. Select Add to Cart if you will be adding more items.
Once you are finished adding items, you can also select the cart icon in the upper right-hand corner of HokieMart. Select Checkout to proceed.
Account Codes for Interdepartmental Service Requests
When entering ISRs for internal suppliers in HokieMart, the account code on all transactions must always be 1244R. If an account code other than 1244R is entered on the ISR, the PO that is generated will be closed and you will be asked to process a new request through HokieMart with the correct account code.
Receiving Interdepartmental Service Requests
Departments submitting ISRs through HokieMart do not need to complete receiving in HokieMart or send a paper invoice to the Controller’s Office. The service area will handle billing directly through Banner.
Procurement does not release encumbrances on ISR purchase orders. If an ISR purchase order is canceled, the internal supplier can release the encumbrance through their billing process. Departments should contact the internal supplier directly to request an encumbrance release.
Last Updated: 02/02/26